Meliá and O2O transform customer experience by enhancing experiences and value services.
The IT department at Meliá addresses the challenge of providing optimal service levels to the company’s business areas related to mobility projects.
These projects stem from a strategic plan to design current and future initiatives managed and coordinated by Meliá’s IT department.
Meliá has turned to O2O to develop a consultancy project that helps prepare it to address this situation with optimal efficiency and service levels across business areas, while minimising complexity and operational costs in terms of governance structure and management required, through the following stages:
- Mobility audit and findings
- Mobility consultancy and recommendations.
- Mobility implementation process at Meliá.
- Support and consultancy.
Business employee apps
The solution your employees deserve.
We propose a mobile platform aimed at Meliá’s salesforce, which serves as the main tool to help with daily tasks, helping the team to sell the chain’s products and services and having a direct impact on generating business for Meliá.
As well as facilitating tasks for the salesforce, it helps boost productivity, and transmits a stronger, innovative brand image and positioning.